FAQs

Frequently Asked Questions (FAQs)

Orders & Shipping

Do you offer free shipping?
Yes! We offer 100% free shipping on all orders, with no minimum purchase required.

How long does shipping take?
Shipping times vary by location:

  • UK: 5–8 business days

  • US & Canada: 3–15 business days

Please note that business days do not include weekends or holidays.

Do you ship internationally?
At this time, we ship to the UK, United States, and Canada.

Will I receive tracking information?
Yes. Once your order has been processed and shipped, tracking information will be updated as soon as possible and sent to you via email.

How can I track my order?
You can check your order status at any time on our Track Your Order page using your tracking number.

Why hasn’t my tracking updated yet?
Tracking updates may take 24–72 hours to appear after your order has shipped. If it’s still not updating after this time, please contact our support team.

Returns & Refunds

What is your return policy?
We accept returns within 30 days after delivery.

How do I start a return?
Please contact our customer support team with your order number, and we’ll guide you through the return process.

Do I have to pay for return shipping?
Return shipping costs may vary depending on the reason for the return. More details will be provided when you contact support.

When will I receive my refund?
Once your return is received and inspected, refunds are typically processed within 5–10 business days and issued back to your original payment method.

Order Issues

Can I change or cancel my order after placing it?
If your order has not yet been processed, we may be able to make changes or cancel it. Please contact us as soon as possible after placing your order.

What if my order arrives damaged or incorrect?
If you receive a damaged, defective, or incorrect item, please contact us immediately with photos, and we’ll make it right.

What if my order is delayed?
While we do our best to meet delivery estimates, delays can occasionally occur due to customs or carrier issues. If your order seems unusually delayed, please reach out to our support team.

Payments & Security

What payment methods do you accept?
We accept major credit and debit cards, as well as other secure payment options available at checkout such as PayPal

Is my payment information secure?
Absolutely. All payments are processed through secure, encrypted payment gateways to protect your information.

General

How can I contact customer support?
You can reach our support team through our Contact Us page or through the email jeff.xc.wang@gmail.com. We aim to respond within 24–48 business hours.

Where is ValidityCo based?
ValidityCo operates online in the United Kingdom to serve customers in the UK, US, and Canada.